Frequently Asked Questions (FAQ)

Welcome to the Extraordinary Vacations FAQ page! We’ve compiled the most common questions to help you better understand our digital travel products, purchasing process, policies, and customer support.

If you need further assistance, please feel free to contact us at monicaslatertravel@gmail.com

1. About Extraordinary Vacations

Who are we?

Extraordinary Vacations is your trusted provider of high-quality digital travel guides and planners, including the Celebrity Cruise Guide, Universal Orlando Guide, and other exclusive vacation resources.

What do you sell?

We offer digital products such as:

Digital Travel Planners
Cruise Guides
Theme Park Guides

All products are delivered electronically and available for instant download.

How does your service work?

Simply browse our website, choose your desired digital travel product, complete the payment, and you’ll receive instant access to your downloadable files.

2. Product Information

Are your products physical or digital?

All of our products are digital downloads only. No physical items will be shipped.

How will I receive my digital product?

Your product will be delivered via:
Download link sent to your email.

Download access via your customer account (if registered).

When will I get my digital product?

Typically, you’ll receive your download link within 5-10 minutes after payment. In rare cases, it may take up to 24 hours due to technical or payment verification delays.

3. Ordering & Payment

What payment methods do you accept?

We accept:

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, Union Pay, Diners Club, JCB and elo.

In which currency are your prices listed?

All prices are listed in United States Dollars ($).

Can I cancel or modify my order?

All sales are final for digital products. Cancellations or changes are not allowed once the purchase is complete.

4. Delivery Information

Do you ship physical products?

No, we only sell digital products. Nothing will be physically shipped to you.

How will I know my order is confirmed?

You’ll receive a confirmation email immediately after checkout with your download instructions.

What if I don’t receive my product?

Please:

Check your spam, junk, or promotions folder.

5. Refunds & Returns

Do you offer refunds?

All sales are non-refundable unless:

You purchased the same product twice.

You received the wrong product.

You are unable to access the product due to a technical issue on our side.

How long do I have to request a refund?

You must request a refund within 10 business days (Mon-Sun) of purchase for eligible cases.

How do I request a refund?

Email us at monicaslatertravel@gmail.com with:

Your full name
Order number
Date of purchase
Reason for refund request
Screenshots or proof of issue (if applicable)

6. Account & Access

Do I need an account to purchase?

No, but creating an account can help you easily access your past purchases and download links.

How can I access my product later?

From the download link in your email.

From your account dashboard (if you created an account).

7. Privacy & Security

Is my payment information safe?

Yes, we use SSL encryption and trusted third-party payment processors. Your payment details are never stored on our servers.

Do you collect my personal data?

We only collect essential information to process your order and deliver your product. Please read our Privacy Policy for full details.

8. Terms & Policies

Shipping Policy: View Here

Refund Policy: View Here

Payment Policy: View Here

Terms & Conditions: View Here

9. Additional Notes

Are your products available worldwide?

Yes, but some regions may restrict access to certain digital platforms or content. Please verify local compatibility before purchasing.

Do you charge taxes?

You are responsible for any local taxes, VAT, or additional fees that may apply in your region.

10. Customer Support

How can I contact you?

Business Name: Extraordinary Vacations

Address: 3643 Briar Run Drive, Clermont Florida 34711, United States

Phone: +1 (913) 549-7250`

Email: monicaslatertravel@gmail.com

Business Hours: 9 AM-5 PM (Mon-Sun) (GMT-05:00) Eastern Standard Time (New York)

We aim to respond within 24-48 hours.

Thank You!

We appreciate your trust in Extraordinary Vacations. Thank you for letting us be part of your travel planning journey!